About Us

The State Consumer Grievances Redress Commission is a quasi-judicial government organization constituted under the provisions of the Uttar Pradesh Consumer Protection Act, 1986, for quick and easy disposal of consumer grievances. Its jurisdiction is the entire state of Uttar Pradesh. Cases related to consumer disputes from Rs 20 lakh and more to Rs 1 crore are lodged directly at this Commission.

The 70 District Consumer Forums set up in the state function directly under the administrative control of this Commission and it also serves as the appellate court for the District Forums. A working or retried judge of the High Court presides over the State Commission and it has members in a number decided by the government. At present, the chairman of the State Commission is Mr Justice Bhanwar Singh, former judge of the Allahabad High Court. The members are Mrs Rachna, a woman member, Mr Roop Singh, a retired H.J.S. official, Mr Raghunath Prasad, a retried H.J.S. official and Mr Vinod Shankar Chaube, a retired I.A.S. official. Mr Devendra Kumar Mishra, H.J.S. is posted as Registrar in the Commission.

History

For better protection of consumer rights and easier disposal of consumer complaints at low cost, the Indian Parliament had on December 24, 1986, passed the Consumer Protection Act 1986 (Act no. 68 of 1986). This Act is not of penal or preventive nature but is of compensatory nature. The Act is divided into four chapters. The first chapter is introductory in nature, also containing provisions definitions, the jurisdiction of the Act and the clauses of its inception and implementation. Chapter 2 contains the clauses for setting up Consumer Protection Councils at the Central, State and District level and their functioning. Chapter 3 has the provisions for constitution, jurisdiction and working of the consumer grievance redress authorities, that is District Forum at district level, and Consumer Protection Commission at State and Central levels. Chapter 4 contains the provisions for empowering the State and Central governments to issue notification and frame the regulations for the same. Under this provision, the State Government, using the power granted by section 30, sub-section 2 of the Act, has vide notification no CP 72/29-10-CP (8) – 87 dated August 31, 1987, framed the Uttar Pradesh Consumer Protection Regulations 1987.