The State Consumer Grievances
Redress Commission is a quasi-judicial government organization
constituted under the provisions of the Uttar Pradesh Consumer
Protection Act, 1986, for quick and easy disposal of consumer
grievances. Its jurisdiction is the entire state of Uttar
Pradesh. Cases related to consumer disputes from Rs 20 lakh and
more to Rs 1 crore are lodged directly at this Commission.
The 70 District Consumer Forums
set up in the state function directly under the administrative
control of this Commission and it also serves as the appellate
court for the District Forums. A working or retried judge of the
High Court presides over the State Commission and it has members
in a number decided by the government. At present, the chairman
of the State Commission is Mr Justice Bhanwar Singh, former
judge of the Allahabad High Court. The members are Mrs Rachna, a
woman member, Mr Roop Singh, a retired H.J.S. official, Mr
Raghunath Prasad, a retried H.J.S. official and Mr Vinod Shankar
Chaube, a retired I.A.S. official. Mr Devendra Kumar Mishra, H.J.S. is
posted as Registrar in the Commission.
For better protection of consumer
rights and easier disposal of consumer complaints at low cost,
the Indian Parliament had on December 24, 1986, passed the
Consumer Protection Act 1986 (Act no. 68 of 1986). This Act is
not of penal or preventive nature but is of compensatory nature.
The Act is divided into four chapters. The first chapter is
introductory in nature, also containing provisions definitions,
the jurisdiction of the Act and the clauses of its inception and
implementation. Chapter 2 contains the clauses for setting up
Consumer Protection Councils at the Central, State and District
level and their functioning. Chapter 3 has the provisions for
constitution, jurisdiction and working of the consumer grievance
redress authorities, that is District Forum at district level,
and Consumer Protection Commission at State and Central levels.
Chapter 4 contains the provisions for empowering the State and
Central governments to issue notification and frame the
regulations for the same. Under this provision, the State
Government, using the power granted by section 30, sub-section 2
of the Act, has vide notification no CP 72/29-10-CP (8) – 87
dated August 31, 1987, framed the Uttar Pradesh Consumer
Protection Regulations 1987.